Privacy Policy

Information We Collect

To provide you with the Services, we collect different types of information that help us deliver, improve, and personalize your experience.

Information You Provide Directly

When using our Services, you may provide us with personal information, including:

Personal Details

Your full name, artist or label name, email address, and mailing address

Payment Information

Your payment information when purchasing services or receiving royalties

Account Details

Account details such as language preferences, subscription plans, billing data, and promotional codes

Content & Media

Uploaded content including songs, artwork, metadata, photos, and associated data (“Your Works”)

Collaboration Data

Contact lists and collaboration details, if shared voluntarily

Communication Records

Your interactions with us via email, customer support, social media, or events

Information We Collect Automatically

When you interact with our Services, we may collect:

• Device data (IP address, browser type, operating system, hardware details)
• Log data (pages visited, date/time stamps, referring URLs, session length)
• Location data, when location services are enabled
• Usage data (account activity, file uploads, downloads, and feature use)

Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, track analytics, and operate core features.

Session Cookies

Help maintain login sessions and website navigation.

Persistent Cookies

Help store login credentials and preferences.

Most browsers allow you to block or delete cookies, though doing so may limit functionality.

How We Use Your Information

We only use your personal information when necessary to operate and improve our Services or comply with legal obligations. Specifically, we may use your data to:

Authentication

Authenticate users and manage access to your account

Payments

Process payments, issue invoices, and disburse royalties

Content Management

Store and manage your musical works for distribution and analytics

Product Improvement

Improve algorithms and product performance

Customer Support

Respond to inquiries, provide customer support, and resolve disputes

Communication

Send service updates, promotional materials, and news (you can unsubscribe anytime)

Analytics

Conduct data analysis to improve the user experience

Legal Compliance

Comply with applicable laws and regulatory requirements

We will never use your data for purposes unrelated to the Services without your explicit consent.

How We Share Information

We do not sell or rent your personal information to third parties.

However, to deliver our Services, we may share data in limited and secure ways:

• Within DGR Music Group Ltd and its affiliates for operational purposes
• With service providers who perform essential functions (e.g., hosting, payments, analytics, content delivery, distribution partners)
• For legal reasons, including compliance with court orders, government regulations, or law enforcement requests
• During corporate changes, such as mergers, acquisitions, or business restructuring, provided privacy standards remain intact
• With your consent, when you authorize sharing information with third-party integrations or collaborators

All third-party processors are required to handle your data in compliance with this Privacy Policy and GDPR standards.

Data Retention and Storage

We retain your personal information only for as long as necessary to fulfill the purposes described above, or as required by law.

• Data related to active accounts is retained for the duration of your relationship with us
• If you delete your account, most information is removed from active systems, though backups or legal records may persist temporarily
• We reserve the right to delete inactive accounts after twelve (12) consecutive months of non-use, following prior notice

Data may be stored and processed in countries outside your residence. By using our Services, you consent to such transfers, subject to safeguards under the UK Data Protection Act 2018 and GDPR.

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

Access

Request a copy of your personal data held by us

Rectification

Correct inaccurate or incomplete data

Deletion

Request erasure of your data under certain conditions

Restriction

Request limited processing of your data

Data Portability

Request to transfer your data to another controller

Objection

Object to processing for marketing or legitimate interest

Withdrawal of Consent

Withdraw previously granted consent at any time

Complaint

File a complaint with the UK Information Commissioner’s Office (ICO) or your local data authority

Requests can be made by emailing privacy@dgrmusicgroup.com. We will respond in accordance with legal timeframes.

Security

We maintain strict technical and organizational safeguards to protect your information from unauthorized access, misuse, alteration, or loss.

• All payment transactions are encrypted using SSL/TLS protocols
• Access to personal data is restricted to authorized personnel only
• We routinely review and update security measures

While we strive to use commercially acceptable means to protect your data, no electronic storage or transmission system is 100% secure. You use the Services at your own risk.

If a data breach occurs that poses a risk to your rights or freedoms, we will notify you and the appropriate authorities as required by law.

Children’s Privacy

Our Services are not intended for individuals under 13 years of age, and we do not knowingly collect personal information from children. If we discover such data has been collected, we will delete it promptly.

International Data Transfers

DGR Music Group Ltd may transfer and process your personal data in countries outside the United Kingdom or European Economic Area (EEA).

We will ensure all such transfers comply with applicable privacy laws and are protected through:

• Standard contractual clauses approved by the UK or EU Commission; or
• Other appropriate safeguards recognized by data protection authorities

Your Choices and Controls

You can manage how your information is used by:

• Updating your account details and contact preferences
• Opting out of marketing communications
• Deleting your account via written request to support@dgrmusicgroup.com
• Managing cookies through your browser settings

Links to Third-Party Websites

Our website and Services may include links or integrations with third-party platforms such as Spotify, Apple Music, Instagram, or YouTube. We are not responsible for the content or privacy practices of these third parties.

Please review their respective privacy policies before providing any information.

Data Hosting and Cross-Border Processing

Your personal data may be stored on secure servers located in the United Kingdom, the European Union, or the United States, depending on the nature of the service and partnerships involved.

By using our Services, you acknowledge and consent to this cross-border data handling.

Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our business, legal obligations, or best practices.

When updates occur, we will post the revised version on our website with a new effective date.

Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

Contact Information

For questions, comments, or complaints about this Privacy Policy or your personal data, please contact us at:

Company

DGR Music Group Ltd

Email

support@dgrmusicgroup.com

Website

www.dgrmusicgroup.com

Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of its courts.